Get Relax  /  Returns

REFUND &
RETURNS

Last updated: January 2025

01 — Our Commitment

At Get Relax, your satisfaction is our priority. We stand behind the quality of every product we sell. If something isn't right, we want to make it right — quickly and without hassle.

Return Window: You may request a return or refund within 7 days of receiving your order, subject to the conditions below.
02 — Eligible Returns
  • You received a damaged, defective, or broken product
  • You received the wrong item or an incomplete order
  • The product seal was broken upon arrival (manufacturing defect)
  • The product is significantly different from what was described
03 — Non-Eligible Returns
  • Products that have been opened, used, or partially consumed (unless defective)
  • Returns requested after 7 days of delivery
  • Products returned without original packaging
  • Change of mind after delivery
  • Sale or discounted products (unless defective)
04 — How to Initiate a Return
1
Contact UsReach out via WhatsApp (+92 339 295 0000) or email (info@getrelax.store) within 7 days of receiving your order.
2
Provide DetailsShare your order number, product name, reason for return, and photos if applicable.
3
Await ConfirmationOur team will review your request within 24–48 hours and confirm eligibility.
4
Return the ProductIf approved, we will arrange a courier pickup or provide return instructions.
5
Refund ProcessedOnce received and inspected, your refund will be processed within 3–5 business days.
05 — Refund Methods
  • Cash on Delivery orders: Refund via bank transfer or EasyPaisa/JazzCash
  • Online payments: Refund to original payment method within 5–7 business days
  • Store credit: Available upon request as an alternative
06 — Exchanges

If you prefer an exchange over a refund, we are happy to accommodate for eligible returns. Mention your preference when contacting us and we will send a replacement promptly.

Need a return or refund?

We'll sort it out, fast.

info@getrelax.store +92 339 295 0000